This category is open to all African registered insurance companies and will focus on the last 2 years’ performance. The Selection Committee members will be looking for a company that can demonstrate a commitment to meet customer needs and deliver high quality service across all its activities as part of a broad strategic vision. This should be coupled with a proven track record of success in terms of profitable expansion in existing or new markets.
The company must also have identified and then successfully adopted an underwriting strategy in a market, niche or otherwise. The company should be able to demonstrate a real commitment to meet the needs of customers, coupled with delivering high quality service. This should be supported with evidence of a proven track record of growth, profitability and a clear strategy to deliver future growth. The category will also focus on a clearly demonstrated level of excellence in customer care backed by clear standards and validated monitoring of performance. In particular, the Selection Committee members will be looking for proof of the impact of an innovative customer care strategy on persistent levels and client satisfaction.
This award will be given to an insurance company that excels in the use of technology, launching of a breakthrough product / services or a new and innovative distribution channel. Covering client-company and company-company relationships, this award will reward any company that has fully engaged customers through a multitude of platforms, products, service delivery approaches to enhance their end-to-end insurance journey.
Evidence of success in applying the latest technologies, structured products, distribution techniques and generating profitable business as part of a holistic response to the digital shift, community needs and the effectiveness and efficiency of distribution channels will be among the key considerations.This award will focus on business and administrative processes to deliver superior products and services. Insurers will demonstrate that the quality, efficiency and cost-effectiveness of their business administration have been enhanced by the application of new information and communication technology (ICT) and the introduction of new products and distribution techniques. The Selection Committee members will be looking for evidence of greater efficiency, better customer service, meeting community needs, lower error rates, evidence of enhanced customer satisfaction, integrated adoption of tools and techniques such as data analytics and effective implementation of ICT within agreed budgets and timetables.
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