• Rolled-out Auto SMS reminders to clients on their renewals
• Actively participated in the Industry's Public awareness campaigns to inform the Public about Insurance and popularise Insurance amongst the Public,
• Simplified the Claims Process to ensure improved Claims turnaround times
• Was instrumental in the Industry drive to simplify Motor Third Party Claims Process to make it more friendly to the Claimants in the event of Injury/death
• Glowing feedback on most Claims Discharge Vouchers (DV) from Claimants and you can sample any DV and see the excellent feedback
• 90% Renewal Retention in 2016 as testimony to excellent service hence guaranteed renewals of all Profitable business
• Annual Growth of 20% in a market that shrunk in 2016 (Provisional 2016 results indicate that General Business shrunk by 3%) and Britam was one of the 3 Companies out of top 10 Companies to post growth and excluding Medical, Britam was the only Company to post growth in 2016 out of Top 10 Insurance Players!
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