• Enhancement of customer satisfaction and insurance premium growth through branch expansion, upgrading of its IT infrastructure and implementation of effective risk management solutions.
• Formation of strategic alliance with Insurance Agents to sell insurance products on its behalf.
• Operations spread to various regions in the country.
• The first Insurance Company in Ghana with a self-service virtual branch.
• Established a claims philosophy to standardize its claims management process.
• Established presence on social media networks and mobile networks in Ghana.
• Provides bespoke insurance products for.
• Has a clearly defined Customer Complaints Procedure to address all clients-related issues.
• Conducts customer satisfaction surveys on half-yearly basis.
• A clearly stated customer-focused Company mantra.
• Established partnerships with credible online payment systems for fast, safe, and convenient premium payment by customers.
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• Formed strategic alliance with Star Microinsurance Company Limited to complement the Government of Ghana’s effort in providing social protection for the public.
• Deployed a bancassurance technological solution for uniBank to sell insurance products.
• Formed strategic alliance with Insurance Brokers to sell insurance products on its behalf.
• Formed strategic alliance with Travel & Tour Operators to sell travel insurance policies.
• Foremost insurance company to be a major sponsor of the Ghanaian TV Program “Eye On Port.
• Has social media presence which has enabled customers to contact the Company anywhere any time to make enquiry and/or complaints.
• Uses Bulk messages and Short Message Service/Short Code for enquiry, renewal prompting, and anniversary well wishes to customers.
• Member of “Ghana Club 100”.
• Foremost insurance company in Ghana to implement an easy, fast, safe and secured, and convenient premium payment platforms.
• Awarded the 2015 Top Quality Insurance Brand in Customer Care at the prestigious “Brand Excellence Award” organized by Premier Brands Ghana in 2016.
• In year 2016, the Company increased its gross premium income and shareholder’s funds to 30.51% and 27.04% respectively.
• The Company’s claims paying ability was rated “A+” by the Global Credit Rating Company in year 2016 (awarded "A" in 2015)
• A clearly stated Company mantra “Your Solid Partner” forming part of the Company’s Logo.
• The Company’s catchphrase “Creating Smiles Since 1985” for its 30 years anniversary celebration in year 2015 confirms its commitment to customer satisfaction.
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